Question 1

Is mobile pet grooming right for me?

Accepted Answer

Mobile pet grooming offers the convenience of one-on-one grooming service right at your doorstep. With mobile grooming, your pet will enjoy a cageless experience, free from the anxiety of traveling or being in close proximity to unknown pets. The groomer's undivided attention ensures that your pet receives individualized care in a familiar environment, minimizing stress and creating a more comfortable grooming experience overall. However, it's important to consider that our prices are typically higher than a regular salon's for the reasons stated above.

Question 2

Do you require a deposit?

Accepted Answer

Yes. We require a 50% deposit at the time of booking to secure your appointment. The remaining balance is due after grooming. Deposits are only refundable if you cancel or reschedule at least 24 hours in advance.

Question 3

What are your service plans?

Accepted Answer

We offer four service plans tailored to your dog's coat type and weight: All plans include nail trimming, teeth brushing, luxury bath, blueberry facial, hand blow dry, a professional haircut (where applicable), paw pad/sanitary area trim, eyes & ears cleaning, fragrance, and a stylish bandana/tie/bow.  We also offer a wide arrange of add-on services and products.

Question 4

What are your prices?

Accepted Answer

We have a clear and transparent pricing structure based on the weight of your furry companion. The prices provided in the link below only represent the starting price for each service. The final price can only be determined at the end of the grooming session, considering factors such as coat condition, hair type, and your dog's behavior.

Question 5

Do you groom cats?

Accepted Answer

We do!

Question 6

What if my dog is double-coated?

Accepted Answer

Double coats tend to be thicker and more challenging to groom compared to single coats. During shedding season, more time is spent loosening the undercoat to help prevent mats and promote a healthier coat by removing excess fur.

Question 7

Why we DO NOT shave or clip double coated breeds short

Accepted Answer

Shaving or clipping double-coated breeds short should be avoided since their coat serves as natural insulation and protection. Removing or significantly reducing this coat compromises their ability to regulate their temperature, making them vulnerable to heatstroke and cold-related issues. The coat also acts as a shield against skin irritants and pests, reducing the risk of infections and allergies.  Unless the customer specifically requests shaving, we will not shave down double coated breeds.

Question 8

What if my dog is overly matted?

Accepted Answer

Pets may occasionally develop mats if not brushed regularly, which can result in additional grooming requirements. In such instances, there will be a charge of $30 for small dogs and $60+ for large dogs added to the bill. If your pet's mats are particularly challenging, our grooming experts may need to use a specialized blade for shaving. This procedure demands extra care and time to ensure your pet's comfort and safety.

Question 9

What if my dog takes longer than initially estimated?

Accepted Answer

We base our prices on the average time it takes to service your pets, according to their weights. This $100/hr charge is prorated and covers the additional time we may spend on your pets based on their condition.

Question 10

Does my dog need special handling?

Accepted Answer

"Special handling" refers to a specific approach needed when grooming certain puppies that are unfamiliar with the grooming process, aggressive dogs, and older dogs. These cases require extra care, patience, and expertise from the groomer. Such pets may be more challenging to handle and may exhibit fear, aggression, or discomfort during grooming. Consequently, additional precautions and specialized techniques are necessary to ensure the safety and well-being of the pet and the groomer. To accommodate for these circumstances, a fee of $50 for small dogs and $75+ for large dogs will be applied to the bill.

Question 11

What areas do you service? What if I live far from Providence, Rhode Island?

Accepted Answer

We currently service mainland Rhode Island. To ensure fairness, we kindly inform our valued customers that a Trip Surcharge of $3 per mile will be applied to those residing more than 15 miles away from Providence. This surcharge is calculated based on the distance from zip code 02909. We appreciate your understanding and cooperation as we strive to provide our services to a wider geographic area.

Question 12

Payment Methods?

Accepted Answer

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as popular debit cards. We also accept cash payment.

Question 13

Am I allowed to watch?

Accepted Answer

While we appreciate your interest in observing our grooming process, we prioritize the safety of our groomer and your pet. Pets can become excited and restless, increasing the risk of injury with sharp grooming tools. Therefore, we kindly ask you to understand if we advise against your presence in the grooming van or standing outside the window. Your pet's well-being is our top priority.

Mobile Pet Grooming Services
Servicing RI & Southern MA

Frequently Asked Questions

Mobile Pet Grooming Services Servicing RI & Southern MA

Frequently Asked Questions

Mobile Pet Grooming Services
Servicing RI & Southern MA